When my furnace died, I knew it was a bad time to need to take time off work, but I didn’t have a choice. Someone had to be at the house when the HVAC technicians arrived to install the new furnace. I had to call my company office and tell them I was taking two or three days off. My boss was furious and reminded me that Christmas was just a few short weeks away and I was needed since I was head of the service department. I tried to explain that I had to have heating in my house, and I had no one else to be there when they were installing the ductwork and furnace. I had to be home since I didn’t know any of these HVAC technicians. His next question was to ask exactly how long this furnace installation was going to take. I had no idea how much time it took to have a furnace installed, not to mention the new ductwork. He told me to find out and let him know within an hour. I was sure that if it was a minute longer than he thought it should be, I would be looking for a new job, and forfeiting all my saved vacation time and Christmas bonus. I tried pinning the HVAC company down to some kind of time frame, but they couldn’t help. When my boss called back, I told them I had no answer. I could hear his disappointment, but then he surprised me. He said to come in and get my bonus and he would pay me for my vacation time, even if I didn’t take it. He knew I needed to have a furnace during the winter.