If you were born in the past 30 years, I bet you’re unofficially a service professional and customer service agent. If you weren’t aware of that fact, then you have not been spending enough time with your family members. In my family, anyone younger than the age of 40 years old is said to be a technical maven. I understand that my Grandma has truly no idea in the slightest what she’s doing these afternoons when it comes to technology! She does her best. She honestly believes that she wants to be a part of the tech gang… although she only gets annoyed and confused when she interacts with all sorts of different gadgets. That’s why the group of us have to learn how all of her new technological equipment works for her. Last year I spent numerous months researching new central cooling equipment for this reason. I knew that she needed a working air conditioning unit, but everyone in the family had been dreading helping her make the purchase. The bunch of us knew that she would need all sorts of help arranging the heating and cooling equipment appointment, selecting a cooling system, and reading how to set up the air-conditioning program. After that, she was going to need help all the time trying to utilize the thermostat to control the cooling equipment for longer than somebody would imagine! Whoever got stuck setting up the air conditioning equipment would also be coming over and operating the cooling equipment for the next several years. Well, I figured out a way to help without actually enslaving myself… I made the choice to buy her a smart thermostat, but now, whenever she’s getting confused about operating the brand new A/C equipment , I can just adjust it for her without getting stuck at her place for the whole day.